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Delivery and Orders
Shipping time
Our processing time is 2-3 business days.
After the order has been processed, please allow 4-6 business days for the delivery to the US and Europe and up to 2 weeks for the rest of the world.
About customs fees
QuietOn is not responsible for customs, taxes, import duties, brokerage, or any additional charges by your local government. These are the responsibility of the recipient.
Can I return my buds if they do not work the way I expect?
If there is the unfortunate situation, that our buds do not function the way you are expecting or they do not fit, we do honor the 30 days right to return policy (online shopping). The 30-day return policy will start from the day you receive our product. Return shipping fees are within the responsibility of the customer.
I got a notification from customs! What to do?
You must pay the customs clearance fee if the import product price is exceeded the price limit set by your government. QuietOn is not responsible for customs, taxes, import duties, brokerage or any additional charges by your local government, these are the responsibility of the recipient.
For more information, check our terms and conditions: https://quieton.com/terms-and-conditions/
If you don’t want to pay the custom clearance fee, you can reject the package, inform the courier to send the package back to the shipper and inform us with the status. We will process a refund for you once the tracking link shows “return to shipper”.
Do you ship to… ? How much does it cost?
Thank you for the interest towards our product! We do ship globally and for the time being the shipment is free.
I have a question about my order
Please get in contact with our customer service: info@quieton.com
Remember to add your order number, email address (the one you used with the order), address and payment method to the mail, for faster check-up. Thank you!