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This page contains the terms and conditions (the “Terms and Conditions”) on which QuietOn Ltd supply any of the products (“product”) listed on QuietOn website www.quieton.com (collectively the “Website”) to you.
Please read these Terms and Conditions carefully before using the Website or ordering any products from QuietOn. You should understand that by using the Website or ordering products on the Website, you agree to be bound by these Terms and Conditions.
You may order products online on the webshop. All orders are subject to the products being available.
Orders may be paid by online payment options on the webshop. Once the transaction is confirmed and a legally valid contract is concluded, an order confirmation email will be sent to the address indicated by you with acknowledgement of receipt, with a description of the order and how to withdraw from the contract. Similarly, an email will be sent to you confirming that the product has been dispatched.
We will dispatch the approved orders as quickly as possible and in the order that they have been received. The processing time can take up to 1-3 business days. Delivery normally takes about 4-6 additional business days within Europe and up to two weeks for the rest of the world from the time of placing the order.
Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. Should the product not be available within thirty (30) days from the order, QuietOn will notify you via email and you may cancel the order if you wish.
The shipping options and costs are specified on the webshop.
QuietOn is not responsible for delays caused by force majeure. QuietOn also reserves the right to perform partial deliveries.
With regard to any rejected shipments, we reserve a right to charge a fee of 30 euros which will be deducted from a total refund amount.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Returning Policy will apply.
This returning policy applies only when you are ordering from our Webshop. If ordered from another dealer, you need to contact them.
You may return your fully functional and undamaged QuietOn product for any reason within 30 days after receiving it. Customer is responsible for the return shipment. In order to get a refund of the purchase price, it is important that you contact us within this time frame saying that you wish to return the device. Customer should bear the return shipping fee when returning the device for refund. We request that the return shipment is sent to our headquarters in Finland. The address will be provided to you after filling out the return form.
QuietOn is not responsible for any disregard or dismissal of the information or instructions provided in regards to returning a product for a refund. The customer has 14 days to ship back the product to us after the return request has been processed. After 14 days, if no communication from the customer is received regarding a return shipment, the return request will automatically be closed and the customer will no longer be eligible for the refund.
A refund of the price of the item and any applicable taxes will be issued in the original form and currency used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment and currency used to make the purchase.
If the returned product is damaged by the customer or accessories originally included in your purchase are missing, QuietOn reserves the right to either refuse to refund or charge for any damages to the product and for any missing parts. The refund will be processed to the customers account within 14 days of us receiving the returned product.
All customers outside of the European Union will be served as Delivery Duty Unpaid (DDU) and will be charged for the items purchased and shipping costs only by QuietOn. QuietOn is not responsible for customs, taxes, import duties, brokerage or any additional charges by your local government, this is the responsibility of the customer.
Please contact your customs office for more information.
This warranty is extended only to the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.
Unless a different warranty period is stated in the owner’s guide provided with your QuietOn earbuds, for a period of 2 year (in EU) or 1 year (other countries) from the date of retail purchase by the original end-use purchaser, QuietOn’s warrants that this product, when delivered to you in new condition, in original packaging, from a QuietOn authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship. The warranty does not cover accessories.
This warranty does not cover defects resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; lightning; power surges; connections to improper voltage supply; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; loss of, damage to or corruption of stored data; damages caused by use with non- QuietOn products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications; and products purchased from unauthorized dealers.
During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge. We do not pay shipping, insurance or transportation charges from you to us, or any import fees, duties and taxes.
To obtain the Limited Warranty Service, visit www.QuietOn.com for specific return and shipping instructions.
If the product was purchased from a QuietOn reseller, you need to contact them directly concerning their return policies.
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. QUIETON CORPORATION’S MAXIMUM LIABILITY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL QUIETON BE LIABLE FOR LOSS OF, DAMAGE TO OR CORRUPTION OF STORED DATA, OR FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES HOWSOEVER CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING.
This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. Some places do not allow limitations on implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
When you shop on the Web Store we will ask you to input and will collect personal information from you, for instance name, address, email address, telephone number, credit card details and passwords. We use your personal information for the following purposes:
– Processing your orders,
– For statistical or survey purposes to improve our services to you,
– To serve website content and advertisements to you,
– To administer the website,
– To inform you of any new products and updated information.
We do not keep any credit card details on file ourselves. If you choose to save your payment details with us, we use trusted 3rd party online payment systems that store them on our behalf, and we are not able to access the full card details.
You may choose if you wish to provide us with an email address to receive our newsletter or marketing messages.
We reserve the right to change these Terms and Conditions by informing you of such changes on our Website or via email. The changes shall apply to any subsequent orders received. We recommend that you read the Terms and Conditions on regular basis to keep track of changes.
Support and Questions
If you have any questions or have technical difficulties, you will find FAQs on our Website. Or you can contact us via e-mail at firstname.lastname@example.org.
These Terms and Conditions are governed by the laws of Finland, excluding its choice of law provisions. All disputes arising out of or in connection with these Terms and Conditions shall be settled through negotiations.
The Consumer Advisory Services (www.kuluttajaneuvonta.fi) can provide advice and information on the consumer’s legal position. If a dispute cannot be settled with the help of a consumer rights advisor, the matter can be taken to the Consumer Disputes Board (www.kuluttajariita.fi) or district court with competent jurisdiction. You may also use Online Dispute Resolution provided by European Commission to reach out an out-of-court settlement.
VAT number FI27438854