For the shipment to the Canada, please use the tracking number to track with this link: https://webtrack.dhlglobalmail.com/home For the shipment to the UK, please use Royal Mail for the local tracking once the shipment arrives in the UK: https://www.royalmail.com/track-your-item#/ For the rest of the world, please use local mail service for further tracking with the same tracking number once the shipment arrives in the destination country. If you still have questions about it, please get in contact with our customer service: email@example.com
I got a notification from customs! What to do?
You must pay the customs clearance fee if the import product price is exceeded the price limit set by your government. QuietOn is not responsible for customs, taxes, import duties, brokerage or any additional charges by your local government, these are the responsibility of the recipient.
If you don’t want to pay the custom clearance fee, you can reject the package, inform the courier to send the package back to the shipper and inform us with the status. We will process a refund for you once the tracking link shows “return to shipper”.