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To track your shipment to Canada, please use the tracking number provided and follow this link: https://webtrack.dhlglobalmail.com/home
For shipments to the UK, please utilize Royal Mail for local tracking once the shipment arrives in the UK. You can track your package using the following link: https://www.royalmail.com/track-your-item#/
For shipments to the rest of the world, please utilize the local mail service for further tracking with the same tracking number once the shipment arrives in the destination country.
If you still have questions regarding your shipment, please feel free to get in contact with our customer service: info@quieton.com
You are required to pay the customs clearance fee if the price of the imported product exceeds the limit set by your government. QuietOn is not responsible for customs duties, taxes, import duties, brokerage fees, or any additional charges imposed by your local government. These charges are the responsibility of the recipient.
For more information, check our terms and conditions: https://quieton.com/terms-and-conditions/
If you prefer not to pay the customs clearance fee, you have the option to reject the package. Please instruct the courier to return the package to the shipper and notify us of the status. Once the tracking link indicates “return to shipper,” we will proceed with issuing a refund for you.