Your Peaceful Sleep Starts Here – FAQ
Troubleshooting
For the best Active Noise Cancellation (ANC) results, it is important that your earbuds create a secure and airtight seal in your ears. Start by making sure the earbuds are positioned correctly. When inserted properly, they should not be visible from the front.
Choosing the right eartip size also plays a big role. If you notice that background sounds are still coming through, try switching to a larger foam tip to achieve a tighter fit. A good seal ensures maximum noise reduction and a more peaceful sleeping experience.
This is normal and occurs when the microphone picks up sound from the speaker in a sealed space. The device is safe and fully functional when in the ear. The sound will disappear once Active Noise Cancelling (ANC) mode is engaged.
Earbuds turn off automatically when placed in the charging case. Upon removal, they start in hearing mode for 20 seconds, then switch to noise-cancelling mode. The charging case resets automatically when connected to power.
QuietOn 4 starts in hearing mode when removed from the charging case and automatically switches to Active Noise Cancelling (ANC) mode after about 20 seconds. This is normal and part of how the device operates.
To confirm your earbuds are functioning correctly:
1. Begin in a noisy environment.
2. Place both earbuds in the charging case and close the lid.
3. Remove the earbuds from the case.
4. Insert them into your ears within 10 seconds.
5. You will first hear surrounding sounds in hearing mode.
6. After around 15 seconds, you should notice a clear shift as noise cancellation activates.
For a step-by-step demonstration, you can watch this short instructional video: How to use QuietOn 4.
Get your QuietOn
Get your QuietOn
