First, we would like to know if you bought the device. From quieton.com web shop or somewhere else?

    Unfortunately, we can’t help you in this case. You should get in contact with the dealer/distributor where you made the order. They have their own processes how to cancel the order.

    QuietOn grants 14-day return policy for all our products. Are you still valid for this guarantee?

    Unfortunately, we cannot accept the return.

    Why do you want to return the product?

    Have you checked the video/instructions of how to use the product?

    Before you return the QuietOn Sleep, we want to introduce you the user guide of QuietOn Sleep to make sure you can perform the device. You can switch between the Hearing and Silent modes by pressing the small black button (it is between the two round golden things). The button may feel a little stiff because it is so small. The difference between modes should be clearly audible. https://www.youtube.com/watch?v=w9sYdorhap4&t=3s

    For your information, QuietOn Sleep is able to cancel the low and mid-frequency noises from 100Hz – 20000Hz. In other words, the device doesn’t cancel all the noises, just a certain level of frequencies.

    Have you checked the video/instructions of how to use the product?

    Before you return the QuietOn Sleep, we want to introduce you the user guide of QuietOn Sleep to make sure you can perform the device. You can switch between the Hearing and Silent modes by pressing the small black button (it is between the two round golden things). The button may feel a little stiff because it is so small. The difference between modes should be clearly audible. https://www.youtube.com/watch?v=w9sYdorhap4&t=3s

    For your information, QuietOn Sleep is able to cancel the low and mid-frequency noises from 100Hz – 20000Hz. In other words, the device doesn’t cancel all the noises, just a certain level of frequencies.

    Well that’s unfortunate.

    Well, that’s unfortunate.

    If you have a defective product, we have a warranty policy and our customer service will contact you as soon as possible regarding the matter. But before we go further:

    Could you test the buds for us, just to be sure that they are working correctly? Just follow these instructions:

    Here is a helpful link for you: https://www.youtube.com/watch?v=bskR35D_rmM. Notice that both buds have their own button and they are not paired to follow each other. So, when you manage to press the left (L) button the right (R) is either on the same mode than the (L) or another mode. Here is another link, which shows how to locate and use the mode button. https://www.youtube.com/watch?v=w9sYdorhap4

    Follow these instructions:

    1. Watch the videos.
    2. Charge the buds through USB (Inside the case you can see R (Right) and L (Left) bud, insert the buds to their marked sides.
    3. Give the buds a full hour charging time.
    4. Test the right size ear tip. (If you know that you have had trouble on fitting ear plugs before, we suggest using the smallest tip available on the package (green inside tube).
    5. Watch the video again, how to insert the plug correctly to your ear. (It fits to the inside ear a little different than normal ear plugs, normal electronic "button head" plugs etc. (Ours need to be rotated into the ear).
    6. Before inserting the buds, please check the buttons first on both buds. When you have located the button, start pressing it a few times (These buttons could feel a little stiff on the beginning). (Check the mode switch video).
    7. Once you know how to press the button on the product --> Insert the buds to your ears similar way that's shown in our video.
    8. Insert both plugs before you start to test the ANC capabilities.
    9. Once you have both buds in your ears: Follow these steps:
      1. Play your favorite music through a speaker (laptop, Bluetooth speaker etc.) with volume 50%
      2. Once the music is playing, locate the right-side bud button and gently push it down a few times.
      3. Once you notice which mode you are on the right bud, (Presumably ANC mode)... locate the Left side button and gently push it down a few times to locate the ANC mode as well.
      4. Once you have your both buds on the ANC mode, change the volume levels from your speaker and test what does 40 dB attenuation level mean. Change the songs too. Remember to switch the ANC off here and there.
      5. Enjoy your active noise cancelling ear buds.

    Well, that’s unfortunate.

    First, we want to make sure, that you correctly functioning unit and you know how to use it.

    Could you test the buds for us, just to be sure that they are working correctly? Just follow these instructions:

    Here is a helpful link for you: https://www.youtube.com/watch?v=bskR35D_rmM. Notice that both buds have their own button and they are not paired to follow each other. So, when you manage to press the left (L) button the right (R) is either on the same mode than the (L) or another mode. Here is another link, which shows how to locate and use the mode button. https://www.youtube.com/watch?v=w9sYdorhap4

    Follow these instructions:

    1. Watch the videos.
    2. Charge the buds through USB (Inside the case you can see R (Right) and L (Left) bud, insert the buds to their marked sides.
    3. Give the buds a full hour charging time.
    4. Test the right size ear tip. (If you know that you have had trouble on fitting ear plugs before, we suggest using the smallest tip available on the package (green inside tube).
    5. Watch the video again, how to insert the plug correctly to your ear. (It fits to the inside ear a little different than normal ear plugs, normal electronic "button head" plugs etc. (Ours need to be rotated into the ear).
    6. Before inserting the buds, please check the buttons first on both buds. When you have located the button, start pressing it a few times (These buttons could feel a little stiff on the beginning). (Check the mode switch video).
    7. Once you know how to press the button on the product --> Insert the buds to your ears similar way that's shown in our video.
    8. Insert both plugs before you start to test the ANC capabilities.
    9. Once you have both buds in your ears: Follow these steps:
      1. Play your favorite music through a speaker (laptop, Bluetooth speaker etc.) with volume 50%
      2. Once the music is playing, locate the right-side bud button and gently push it down a few times.
      3. Once you notice which mode you are on the right bud, (Presumably ANC mode)... locate the Left side button and gently push it down a few times to locate the ANC mode as well.
      4. Once you have your both buds on the ANC mode, change the volume levels from your speaker and test what does 40 dB attenuation level mean. Change the songs too. Remember to switch the ANC off here and there.
      5. Enjoy your active noise cancelling ear buds.

    This is the return form for orders, which are made on quieton.com/webshop. If you have ordered the product somewhere else, please contact the distributor instead. QuietOn is only accepting returns on orders that were made at quieton.com/shop.

    If you have any questions regarding the return or any other matter, you can find our customer service at www.quieton.com or if you want to contact us via mail use this topic “RETURN, (your order number)” and add this form to the mail and send it to info@quieton.com.

    Items should be returned intact and in good condition. Accessories are not returnable if the package is opened. Check our terms and conditions before sending the package.

    Return the product in the original package carefully packaged and send it back to according to the instructions given by us.

    Fill your information here: