Delivery and orders
Do you ship to… ? How much does it cost?
Thank you for the interest towards our product! We do ship globally and for the time being the shipping is free. You can find more details in our web shop (and calculate the shipping cost).
Is my order ok?
Thank you for contacting us! We will check this manually, please get in contact with our customer service: email@example.com
Remember to add your order number, email address (the one you used with the order), address and payment method to the mail, for faster manual check-up. Thank you.
Are the shipping fees included?
Shipping is included. However, please note that QuietOn is not responsible for customs, taxes, import duties, brokerage, or any additional charges by your local government. These are the responsibility of the recipient.
When will I get my device?
The processing time is 1-3 business days. Delivery normally takes about 1-3 additional business days within Europe and 4-6 business days for the rest of the world from the time of placing the order.
Can I return my buds if they do not work the way I expect?
If there is the unfortunate situation, that our buds do not function the way you are expecting or they do not fit, we do honour the 30 days right to return policy (online shopping). The 30-day return policy will start from the day you receive our product.
I got a notification from Customs! What to do?
You must pay the customs clearance fee if the import product price is exceeded the price limit set by your government. QuietOn is not responsible for customs, taxes, import duties, brokerage or any additional charges by your local government, these are the responsibility of the recipient.
For more information, check our terms and conditions: https://quieton.com/terms-and-conditions/
If you don’t want to pay the custom clearance fee, you can reject the package and inform the DHL to send the package back to the shipper. We can process a refund for you.