Delivery and orders
Do you ship to… ? How much does it cost?
Thank you for the interest towards our product.
We do ship globally. You can find more details in our web shop (and also calculate the shipping cost). The shipping cost usually varies between 11€ – 27 €. Check your cost with your address in our web shop.
Is my order ok?
Thank you for contacting us! We will check this manually, please get in contact with our customer service: firstname.lastname@example.org
Remember to add
- Your order number
- Email address (the one you used with the order)
- Payment method
to the mail, for faster manual check-up.
When will my order arrive/leave your premises?
Your order will be shipped within a week. Once your order leaves our premises via our logistic partner, we will provide you a tracking link for you to follow.
Can I return my buds if they don’t work the way I expect?
If there is the unfortunate situation, that our buds don’t function the way you are expecting or they don’t fit, we do honor the 14 days right to return policy (online shopping). The 14-day return policy will start from the day you receive our product.
I got a notification from Customs! What to do?
You have to pay the customs clearance fee if the import product price is exceeded the price limit set by your government. QuietOn is not responsible for customs, taxes, import duties, brokerage or any additional charges by your local government, these are the responsibility of the recipient.
For more information, check our terms and conditions: https://quieton.com/terms-and-conditions/
If you don’t want to pay the custom clearance fee, you can reject the package and inform the DHL to send the package back to the shipper. We can process a refund for you.